RETURN AND REFUND POLICY

At Femmeaccents, your go-to accessories website operated by Personio Fashion Private Limited, we are committed to providing a seamless and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Personio Fashion Private Limited, while “you,” “your,” and “user” refer to you, our valued customers. By making a purchase through our site, you agree to the terms outlined below for returns and refunds. If your order requires returning, our return terms are clearly outlined for your convenience.

Eligibility for Returns

Items must be unused, unwashed, and remain in their original condition with all tags, labels, and packaging intact.

• Ensure all tags, labels, and boxes are returned in their original form.
• Products that have been worn, cleaned, or altered in any manner are not eligible for return.
• Return requests must be submitted within 48 hours of delivery. To initiate a return, contact our customer service team within this timeframe.
• Items not complying with these requirements will not be accepted for return.
   

How to Initiate a Return

Step 1: Initiate a Request
Email your return request along with your Order ID and reason for return to Personiofashionprivatelimited@gmail.com, Personiofastionauthorizes@gmail.com.

Step 2: Share Supporting Photos
If the item is damaged, defective, or incorrect, attach clear photos showing the issue for faster processing.

Step 3: Follow the Return Instructions
Once your return request is approved, we will provide you with the details of the return process.

We reserve the right to refuse returns that do not meet our guidelines.

Refund Process & Timeline

After receiving your returned item, our team will inspect it to confirm it meets the return conditions. You will then be informed about the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5–7 business days. A confirmation email will be sent once the transaction is complete.

Partial Refund Guidelines

In cases where an item only partially meets the return criteria (e.g., minor damage or missing packaging), a partial refund may be offered at our discretion.

Damaged, Defective, or Wrong Product

If you receive an item that is damaged, defective, or incorrect, please initiate a return request within 48 hours of delivery. Share clear photos or videos of the issue with us via email to enable prompt resolution.

Need Assistance?

For any questions or support regarding your return or refund, contact our customer support team at Personiofashionprivatelimited@gmail.com, Personiofastionauthorizes@gmail.com.

Thank you for choosing Femmeaccents. Your trust is invaluable, and we are committed to ensuring your experience remains exceptional.