GRIEVANCE REDRESSAL POLICY 

At Femmeaccents and its operated by Personio Fashion Private Limited, we are dedicated to offering a smooth and reliable shopping experience for our customers. We uphold fairness and transparent handling of all consumer concerns. Our Grievance Redressal Policy ensures your issues are addressed promptly, professionally, and in accordance with applicable laws. 

What is a Grievance? 

A grievance refers to any concern or dissatisfaction arising from a product or service purchased through our platform, for which the customer seeks resolution. This may include, but is not limited to, complaints about product quality or defects, wrong or delayed deliveries, payment issues, returns, refunds, or exchanges, dissatisfaction with customer service, and policy-related questions. 

How to Raise a Grievance 

Customers are encouraged to contact us through our support channels. The process is as follows: 

• Visit Help Centre or Contact Us Page 
  Navigate to the "Help Centre" or "Contact Us" section on our website or app. 
• Select Your Issue 
  Choose the relevant category or topic relating to your concern. 
• Submit Your Query 
  Provide all required details including order ID, description of issue, and supporting documents or images. 
  
  Once submitted, our support team will review and respond accordingly. 
   

Escalation to Grievance Officer 

If the matter remains unresolved or unsatisfactory, it may be escalated to our designated Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws. Femmeaccents has appointed a dedicated Grievance Redressal Officer responsible for overseeing the complaint resolution process, ensuring fairness, and handling escalated matters. You may reach the officer via email at Personiofashionprivatelimited@gmail.com, Personiofastionauthorizes@gmail.com. 

Grievance Handling Process 

• Acknowledgement: We acknowledge receipt of your grievance within 48 hours via email. 
• Unique Ticket/Reference ID: A unique grievance ID is generated and shared for tracking your complaint. 
• Resolution Timeline: Our team, along with the Grievance Officer, will aim to resolve grievances promptly, generally within 7 working days, or as per applicable law. 
• Updates & Communication: You will receive regular updates regarding progress via your registered communication method. 
   

Closure of Grievance 

A grievance is considered closed under the following: 

• When a satisfactory resolution is received from support or the Grievance Officer. 
• If the customer fails to respond to communications within a reasonable period. 
• When a final resolution is communicated according to our policies and applicable law. 
   

Contact Us 

For further queries or to raise a grievance, please contact us at Personiofashionprivatelimited@gmail.com, Personiofastionauthorizes@gmail.com. 

Note 

This policy may be revised periodically. For the latest version, refer to our Terms of Use and Privacy Policy pages.